• How To Cancel Your Monthly Subscription

  Canceling your subscription You can cancel your monthly subscription at any time. Once you cancel, your monthly credits and features will be available until the end of the current subscription. For example: You started your subscription on November 5th and cancel it soon after. Your subscription will be active until December 4th. You can cancel your subscription here and go to Your Current plan, then byPopular

• How to upgrade to a Subscription (And Get More Features!)

  Do you want to upgrade your account to become a subscriber and have access to more great features? We currently offer two subscription plans: Pro and Enterprise. Just click here and go to Your Current Plan; it will take you to our subscription page. Select the subscription you'd like to purchase: Pro - monthly or annual / Enterprise - monthly or annual. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/e/f/Few readers

• How To Change Account Information

  You can change your Name, Email Address, Company Name, and VAT Number by going to the Account & Settings -> Profile section. For any other changes, please contact the Support team for assistance.Few readers

• Forgot Password? How To Reset Your Password In Originality.ai

  Whether you want to change your password or have forgotten it, you can reset your password by using the forgot password link (we are working on adding the ability to change passwords in your Account Settings, but haven't added it yet. Until then, we can use the Forgot Password link above) You can enter your email in the field, then click Send Reset Email:Few readers

• How to maximize your privacy

  Security & Privacy Here are some things you can do to help maximize your privacy: OPT OUT DATA COLLECTION Our tool uses the data you submit to our platform in an anonymized and secure manner to help train and refine our AI model. You can choose to opt-out of this arrangement if you wish. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/e/f/3/bef330df68156000/screenshot-20Few readers

• How Many Credits Have I Spent?

  There is a page where you can see how many credits you spent per scan and how many you spent over time. Just click on the Credit usage section under Account & Settings. You can view how many credits you have remaining in the bottom left of the dashboard. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/e/f/3/bef330df68156000/screenshFew readers

• How To Update Billing Details

  You can update your billing details by going to Account & Settings -> Payment Method section. It will show more information, where you can change the name, country and address that you want to be in your invoice.Few readers

• Data Security

  The content you (or any user) uploads to the content scanner is fully encrypted end-to-end. This means that no one outside your account (including our internal team) can view or access the content you upload/scan. We do have an option to retain user content to help train and refine our model, however users can opt-out of this option in the **Data Opt-Out section. **To do this, after you login to your account, go to the **Account & Settings **-> **Data Opt-Out **section turnFew readers

• Recent Login Activity

  RECENT LOGIN ACTIVITY You can review your login activity under Account & Settings → Logged Devices. There, you’ll be able to see the locations of login attempts, identify any failed login attempts due to incorrect passwords, and revoke any active sessions if needed.Few readers

• Preferences Section

  The Preferences section in Originality.ai allows the Admin to customize how the platform scans and manages your content. By adjusting your preferences, you can control which AI models are used, how scans are performed, and how results are shared or filtered. What the Preferences Section Does The Preferences section gives you control over the following settings: AI Scan Model – Select the AI Allowance model you want to use for your scans, helping tailor results to your content needFew readers