Team management - how to add, view, delete, etc

Team management lets you easily control who has access to your account and how they use it. From one central place, you can purchase and assign team seats, invite or remove members, and manage permissions. You can also set individual credit allowances to control usage across your team. This ensures you maintain visibility, control costs, and collaborate efficiently as your team grows.

What Are Team Seats?

Team Seats are paid slots included in your subscription that allow you to add team members to your account.

• Each seat = 1 team member
• Seats must be purchased before inviting users
• Once assigned, team members get access similar to previous team functionality

Seat Pricing

Pricing varies by plan:

Pro Plan

• Monthly: $9.95 USD per seat
• Annual: $103.44 USD per seat

Enterprise Plan

• Monthly: $24.95 USD per seat
• Annual: $228.44 USD per seat

Taxes may apply.

How Team Seats Work

Purchase Seats

Before adding users, you must purchase seats through your subscription.

• Seats are billed per seat, even if unused
• Pricing depends on your subscription (Pro vs Enterprise)
• Annual plans include a small discount

Add Team Members

Once seats are available:

• Assign a seat to a user via invite
• You can invite individually or in bulk
• There's no limit on how many team members you can add

• The team member will get an email saying that you added them to your team.

Their Login Page Is A Different URL

1. To log in the team member needs to go to Team Member Login.
2. Use their email address as the password for the first login
3. 
4. After the first login, go to Settings and update the password
5. To start a new scan, click on the three and click "Start New Scan"

Remove Team Members

• Removing a member frees up the seat
• You can reassign that seat or remove it (if unused)

Credit Allowance (Per User)

You can control usage by setting monthly credit limits for each team member:

• Define how many credits a user can use per month
• Limits reset at the start of each calendar month

Differences Between Role Permissions

By default your team member will be User unless you change it manually to Manager or Admin.

Billing & Renewal

• Seats are part of your subscription and renew automatically
• All seats renew on the same billing date as your subscription

Proration

If you add seats mid-cycle:

• You’ll be charged a prorated amount for the remainder of the billing period

Removing Seats

• No refunds are issued mid-cycle
• Charges stop in the next billing cycle

Edge Case

If you:

1. Remove a seat, then
2. Add a new one within the same billing period

→ You won’t be charged for the first replacement seat (since it's already paid for)

Billing History

Your billing history includes:

• Seat purchases
• Prorated charges
• Subscription updates

You can:

• Download invoices
• View seat-related transactions

Note:

• Removing a seat does not create a billing record
• Changes appear in the next billing cycle

FAQs

Can a team member become an owner?

Yes, but first, they must be removed from the current team. Then they can sign up independently.

Can one email belong to multiple teams?

No. Each email can only be associated with one team at a time.

Do I get a refund if I remove a seat early?

No. Seats are billed for the full billing period, even if removed early.

Updated on: 09/04/2026