> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.originality.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Scan Button Not Responding

If the Scan button is not responding, it's because you don't have enough words in the Scan box. Our minimum is 100 words. 


![](https://storage.crisp.chat/users/helpdesk/website/-/b/e/f/3/bef330df68156000/screenshot-2026-09-21-at-14638_1hpdh89.png)


![](https://storage.crisp.chat/users/helpdesk/website/-/b/e/f/3/bef330df68156000/image_elieca.png)


But once you have enough words (100+), the button lights up and you're able to scan.


![](https://storage.crisp.chat/users/helpdesk/website/-/b/e/f/3/bef330df68156000/screenshot-2026-09-21-at-15110_1lgv6m4.png)